IMPLEMENTASI PERLINDUNGAN KONSUMEN ATAS HAK KEMBALIAN YANG DIGANTI PERMEN OLEH TOKO SWALAYAN DI KOTA SINGARAJA

Abstract

This study aims to find out (1) how the legal protection for consumers relates to the return of leftover shopping money with goods in the form of candy in terms of Law No. 8 of 1999 concerning Consumer Protection and (2) find out what the legal consequences are regarding the actions of business actors who make returns money left over spending with goods in the form of candy. The type of research used by researchers is empirical legal research. The nature of the research used is descriptive research. The data and data sources used are (1) primary data, namely data obtained directly from the source, by observing and interviewing the subject. (2) secondary data, namely data obtained through a second source as a complement to primary data. Data collection techniques used by researchers; (1) observation technique (2) interview technique and (3) document study. The sampling technique used in determining the sample is non-probability sampling, the form of applying this non-probability sampling technique is purposive sampling. Data processing techniques and data analysis using qualitative research. The results of the research that have been obtained are (1) that based on the results of research on 5 samples of consumers in Singaraja City there are still people who do not or do not yet know the existence of the UUPK, regarding consumer rights to get a refund in cash (2) based on the results of interviews with parties Office of Cooperatives and Micro, Small and Medium Enterprises, Government Industry and Trade, settling a dispute against a supermarket in Singaraja City, through non-litigation (outside court) dispute resolution, but the Office of Cooperatives and Micro, Small and Medium Enterprises, Government Industry and Trade , conducting guidance on Supermarkets that provide change in the form of candy.