LIABILITY OF BUSINESS ACTORS RELATED TO CONSUMER LOSSES DUE TO NON-CONFORMITY OF PROMISED SERVICES

Abstract

This research aims to analyze the responsibility of business actors regarding consumer losses due to non-compliance with agreed service services in the city of Singapore, especially the form of responsibility given by motorbike service business actors in the event of failure to fulfill previously agreed achievements and the good faith of business actors. motorbike service services in terms of trying to meet achievements. The type of research used is empirical legal research, with descriptive research characteristics. The location of this research was carried out in Singaraja City. The legal materials used come from primary legal materials, secondary legal materials and tertiary legal materials with collection techniques using document study, observation and interview techniques. The sampling technique used is a non-probability sampling technique with the application form using a purposive sampling technique. The data analysis technique is carried out in a qualitative descriptive manner which aims to systematically obtain data regarding the facts of an event that arises in society. The research results show that forms of responsibility for compensating consumers for losses can be done in various ways, such as compensation, gifts, not charging service fees, and complete explanations and efforts to resolve problems. The good intentions carried out are open communication, providing extra service, providing warranty fulfillment, repair and correction efforts and providing repair references